SHIPPING AND RETURN POLICY
Shipping is free for all orders within the US!
We fill your order in 5-7 business days in the order in which it was received. Orders are not processed on weekends or US holidays. Extended time may be required for orders requiring additional customer information or orders placed during peak promotional times or holidays.
The carrier transports and delivers your order. Please understand that for USPS in particular, the number of days specified in the shipping method is a best estimate and not a guarantee. If your order is later than you expected, please check the Tracking Number that was sent to you by email/SMS after you placed your order to see the last place that your order was scanned.
Le Petite Sprout is not responsible for any lost or damaged products. The customer assumes all responsibility for any loss, theft or damage of these items.
If an order is returned to us due to insufficient address, mail is unclaimed, addressee is unknown, moved or deceased or refused by the addressee, we will issue a refund only after the package has been returned to us. The refund will be calculated as the Total Cost less international shipping fee and a 25% fee. If you request to have the item re-shipped, you will be responsible for paying the return shipping costs.
Our team here at Le Petite Sprout understands that there are moments when purchases just don’t work out. If by any chance you are unsatisfied with the item(s) you have purchased, we are here to help you go through the process.
We do not accept returns unless valid proof regarding the return request is given (Example: Broken chain is received, image of broke chain must be sent within 3 days upon delivery along with the return request).
- You have 3 days within the purchased delivery date to submit a return request.
- Please contact us at firstname.lastname@example.org
- Return must be pre-authorized by our team prior to shipping the item(s) to us. Unauthorized return will not be accepted, and will be shipped back to you.
- On your email, Include your order number and the item(s) you would like to return.
- Item(s) must be properly packed in its original condition within its original packaging (jewelry box), but other extra items such as stickers, clips, and postcards do not need to be returned.
- Item(s) must be UNWORN, UNUSED, & WITHOUT MAJOR SCRATCHES OR MARKS NOT PRESENT BEFORE ORDER WAS RECEIVED. An image must be emailed to us & approved for return.
NON-REFUNDABLE & NON-RETURNABLE ITEM(S) (IF APPLICABLE)
- Item(s) discounted 35% or more.
- “ALL SALES ARE FINAL” item(s). **included in the item description or code**
- Clearance item(s).
- Last chance item(s)
- Item(s) that are marked extremely low
- Giveaway item(s) are non-refundable (they are FREE). If there is a return/exchange on the product(s) it is the customer's responsibility for shipping costs unless the product(s) has a manufacturer’s defect. We would only allow you to exchange it with a different size. Please take note that there is no guarantee that we will have the size you want to exchange it for.
Return will not be accepted and will be shipped back to you if the mentioned procedures above are not followed.
No return request will be accepted after 3 days within the purchased delivery date. No exceptions.
If your return request has been approved, the item(s) must be shipped back to us within 7 days of delivery date in order for us to process the refund.
REFUND (IF APPLICABLE)
Once we receive and inspect your returned items, our team will notify you via email regarding the approval or decline of your request. The approval or decline of the refund are based solely on our discretion.
If you have been approved, we will go ahead and process your refund, and will credit the original form of payment within 3-7 business days. Please take into consideration that banks may take additional time to process and post your transaction. Kindly note that the return and original shipping costs will be deducted from your refund.
LATE OR MISSING REFUND (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item(s) was marked as a gift when purchased by someone and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be e-mailed or mailed to you.
If the item(s) wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. Please follow the RETURN POLICY mentioned above.
DAMAGED/ DEFECTIVE/ INCORRECT ORDERS
Our team diligently checks the item(s) for damages or defects as soon as we receive the products from our manufacturers, and especially before shipping them out to you. We also see to it that the orders are complete and packed properly. However, human errors are possible. As much as we wanted to provide perfectly delivered items, sometimes we make mistakes, too. If that unfortunate circumstances happen, and you receive an item that is damaged, defective or something is missing from your order, we are deeply sorry, and would like to make it right. This is how we will go over it:
- Damaged, defective and missing item(s) must be reported to us prior to wearing the garment or accessories. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at firstname.lastname@example.org. Kindly provide us with a picture of the damaged/defective area, and the item itself. If there is a missing item, please take a picture of the items that has been delivered to you, and let us know what item is missing. Please indicate your first and last name, and your order number.
- Exchanged — replacement for the damaged/defective only—item(s) are shipped back to you for FREE, ONE TIME ONLY PER TRANSACTION.
SHIPPING FOR RETURN
To return your product, please mail it to:
LE PETITE SPROUT - RETURN
341 Adalina Ln. Brea CA 92821, USA
You will be responsible for your own shipping cost for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your returned item(s) to be delivered to us and/or exchanged (only applicable on damaged/defective/missing item) product(s) to reach you may vary.
If you are shipping your return item(s) over $75, we recommend you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
LOST OR STOLEN PACKAGES
Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when its being delivered. If your package is marked as delivered yet you did not receive it, you need to call the delivering post office. They can check the GPS coordinates to see where the carrier was when they scanned a package as delivered. Package Theft is not covered with Shipping insurance and we will not replace at our expense.